Teller I

Ameris Bank•Ocala, FL

About The Position

The Teller I provides prompt and efficient customer service, operates the teller drawer, and accurately processes transactions. The role identifies customer needs and opportunities to cross-sell or up-sell products and make referrals within the branch. It also handles complex, specialized teller transactions, assists team members, and performs other assigned projects and duties. The position may provide backup support to other branches and may assist with training and mentoring colleagues.

Requirements

Ability to perform accurate transactions.
Successful completion of the Teller training program and a passing score on the training post-test.
Demonstrated commitment to customer service excellence and ability to meet or exceed sales and service objectives.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
At least 1 year of customer service experience.
High school diploma or GED.

Nice To Haves

Cash handling or sales experience.
Bachelor’s degree in finance or a related field.

Responsibilities

Provide prompt, professional customer service to customers and prospective customers.
Operate the teller drawer and perform advanced, specialized teller functions, including researching cash discrepancies and handling complex customer transactions.
Understand the root causes of complex customer service issues and identify and implement resolutions.
Work toward defined sales and service goals.
Maintain working knowledge of banking products and promotions.
Process transactions accurately, balance the teller drawer each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Identify customer needs and cross-sell or up-sell opportunities, and make referrals within the branch.
Ensure adequate currency and coin supplies.
Provide backup support to other branches as needed.
Assist and train colleagues and serve as a mentor when needed.
Perform branch sales and service functions as needed.
Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty, and act in the customer’s best interest when offering additional products and services.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; Ameris Bank absorbs a major portion of healthcare costs, and coverage begins on the first of the month following 30 days of employment.
Life insurance at no additional cost to employees.
Accidental Death & Dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee Stock Purchase Plan.
401(k) retirement plan with a match of 50% of the first 8% of employee contributions.
Flexible Spending Accounts.
Health Savings Account.
Health Reimbursement Arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee Assistance Program.
Employee Advocacy Program.
Tickets at Work entertainment discounts.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.