Teller I - Lakeway, Texas

SouthState Bank•Lakeway, TX

1d•Onsite

About The Position

The Teller I position is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position. This role serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. The Teller must know and understand the products and services offered by the Bank, including their facts, features, benefits, advantages, rules, regulations, and pricing. They should be able to identify customer needs and expectations, seek opportunities to expand customer relationships through referrals, and maintain a neat and professional appearance. The role also involves assessing and managing risks associated with the job function, ensuring compliance with banking regulations like Regulation CC and Bank Secrecy Act, and developing a strong understanding of customer-facing technology to assist customers with self-service options. Specific duties include processing transactions for savings, checking, and loan accounts, maintaining a tidy work area, potentially assisting in training new tellers, allowing customers access to safe deposit boxes, cashing checks and processing withdrawals within assigned limits, selling certified checks, balancing transactions daily, and potentially servicing/balancing ATMs and utilizing the branch capture system. Tellers must know and follow policies and procedures for transactions, minimize operational errors, maintain workflow, and adhere to branch security and audit procedures.

Requirements

18 months or less experience
Cash handling, sales, customer service.
Good interpersonal skills
Good computer skills
Ability to read, write, speak, and understand English

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
Knows and understands the products and services offered by the Bank.
Able to identify customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Assesses and effectively manages all risks associated with job function.
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks within assigned limits.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.