Teller I

Rogue Credit Union • Medford, OR

7d • Onsite

About The Position

Accurately processes financial transactions and provides information to members in the lobby and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and delivers unsurpassed member service to every member every moment.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Good communication and listening skills: ability to multi-task, operate 10 key calculators, must have good computer and keyboarding, and cash handling skills.
• Must demonstrate attention to detail and accuracy in their work.
• Some lifting required (up to 30 pounds), continuous standing and walking.
• Finger dexterity.
• Occasional talking and hearing in person and on the telephone.
• Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Responsibilities

• Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes etc., as directed. Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogue's products and services.
• Responds to member's requests, problems, and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
• Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.
• Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the member's needs.
• Accurately maintains and balances cash drawer and daily transactions, ATM's, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.
• Proactively performs other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED