Teller I/II (Full Time) - Commerce Center Branch

Current • Pikesville, MD

1d • Onsite

About The Position

Under general supervision, perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer. A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals. Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures. Maintain accurate transactional records and balance each day’s cash drawer according to the Teller Accuracy Guidelines. Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs. Watchfulness for all counterfeit monetary instruments. For Teller II, this includes serving as a mentor (teller trainer) for newly hired Teller I incumbents and knowledge of basic new member account opening processes. Understand and ability to explain ATM operations and online banking features. Remains watchful to protect against fraud and counterfeit monetary instruments.

Requirements

• High School Diploma or GED
• Teller I: Six (6) months of Teller experience - Preferred
• Teller I: Six (6) months of Sales/Customer Service/Cash Handling experience - Preferred
• Teller II: One (1) year of Teller experience - Required
• Teller II: One (1) year of Sales/Customer Service/Cash Handling - Preferred
• Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.
• Cash Handling: Routinely handles large amounts of cash. Pays attention to detail. Counts cash, replenishes cash and balances transaction.
• Referrals: Able to recognize and act on referral opportunities in order to build member relationships. Asks questions to confirm referral opportunities, makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist. Meets required referral goals.
• Regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
• Occasionally required to stand, walk, reach with hands and arms and stoop or kneel.
• Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects.
• Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods.
• Willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.
• Credit, bond and background checks.

Responsibilities

• Perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer.
• Provide basic cash receipt and payment services to the member in accordance with credit union policies and procedures.
• Maintain accurate transactional records and balance each day’s cash drawer according to the Teller Accuracy Guidelines.
• Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs.
• Watch for all counterfeit monetary instruments.
• Serve as a mentor (teller trainer) for newly hired Teller I incumbents (Teller II only).
• Understand and be able to explain ATM operations and online banking features (Teller II only).
• Protect against fraud and counterfeit monetary instruments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED