Teller I/II

City of Baltimore, Mayor's Office of Employment Development•Baltimore, MD

1d•Onsite

About The Position

This position is for a Teller I/II, responsible for performing transactional duties for members with a high degree of accuracy and efficiency. Key aspects include providing basic cash receipt and payment services in accordance with credit union policies, maintaining accurate transactional records, and balancing cash drawers daily. The role requires a passion for exceeding member expectations and meeting established transactional goals. Tellers are expected to refer members to Member Service Representatives for additional products and services, remain watchful for counterfeit monetary instruments and fraud, and handle large amounts of cash. Teller II incumbents may also serve as mentors for new Teller I hires and possess knowledge of basic new member account opening processes, as well as understanding and explaining ATM operations and online banking features. The role demands attention to detail, high-quality work, and the ability to meet referral goals. Flexibility to report to different branch/work locations and provide service through multiple channels, including ITM terminals, may be required.

Requirements

High School Diploma (general studies) – Required
General Education Degree (GED) – In Lieu of H.S. Diploma
Teller I - Six (6) months Cash Handling/Sales/Customer Service/Teller Experience - Required
Teller II - Twelve (12) months Cash Handling/Sales/Customer Service/Teller Experience – Required
Adherence to BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT
Proficient written and oral communication skills
Ability to Learn and Apply Procedures
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear
The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel
Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects
Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time

Responsibilities

Saturday hours required
Under general supervision, perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer
A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals
Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures
Maintain accurate transactional records and balance each day’s cash drawer according to the Teller Accuracy Guidelines
Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs
Watchfulness for all counterfeit monetary instruments
Under general supervision, efficiently perform limited and routine transactional duties to serve member using a computer while meeting the established transactional goals
A professional with a passion to exceed expectations of each member served
Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures
Maintain accurate transactional records and balance each day’s operation according to the Teller Accuracy Guidelines
Refers members to Member Service Representatives to obtain product information and /or services that best meet their financial needs
Serves as a mentor (teller trainer) for newly hired Teller I incumbents and knowledge of basic new member account opening processes
Understand and ability to explain ATM operations and online banking features
Remains watchful to protect against fraud and counterfeit monetary instruments
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization
Is personally committed to high quality work and encourages others to have similar standards
Cash Handling
Routinely handles large amounts of cash
Pays attention to detail
Counts cash, replenishes cash and balances transaction
Produces an amount of work that meets or exceeds job expectations
Makes sure that quality does not suffer as the quantity of work increases
Works effectively with peers and carries own share of team workload
Able to recognize and act on referral opportunities in order to build member relationships
Asks questions to confirm referral opportunities, makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist
Meets required referral goals
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location
As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals