Teller-Float

First Horizon•Cary, NC

2d•Onsite

About The Position

This position provides quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, the Teller-Float may have responsibility for recommending bank products or referring clients to other areas of the Bank. The role focuses on developing and retaining long-term and profitable client relationships to maximize revenue growth, while maintaining high customer service and procedural standards. It also involves fulfilling retail banking products through referral-based leads, prospecting lists, or self-sourcing, and monitoring and maintaining control of cash.

Requirements

High school diploma or GED required.
Ability to perform each essential duty satisfactorily.
Proficiency in Microsoft Office Suite.
Proficiency with a 10-key calculator.
Proficiency with a coin counter.
Complete the DeGarmo Retail Behavioral Assessment.

Nice To Haves

6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Responsibilities

Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
Process deposits, withdrawals, transfers and loan payment transactions for customers.
Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
Assist in daily balancing and processing of ATM(s), including the processing of all entries.
Assist in the verification of deposits in the night and lobby depository.
Assist with the dual control vault responsibilities.
Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
Deliver excellent client experiences consistently and promptly resolve client issues effectively.
Ensure an excellent overall client experience by assisting clients with select service needs.
Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Identify cross selling opportunities and refer clients/prospects to the appropriate team.
Promote bank products and services to further enhance client relationships.
Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Perform all other job related duties as assigned.