Teller/Customer Service Representative

American Commercial Bank & Trust•Morris, IL

8d•Onsite

About The Position

American Commercial Bank & Trust is currently seeking candidates for a FT Teller/Customer Service Representative for our Morris Branch office. In this universal branch role, the Teller/CSR will service bank clients with a variety of banking transactions, such as processing deposits and withdrawals, opening demand deposit and savings account products for new and existing customers and taking care of routine servicing needs. The Teller/CSR will also focus upon developing and deepening client relationships, delivery of excellent and expedient service, following up in a timely manner, and ensuring each customer's financial needs are being met. This is a FT position, 40 hours per week; the branch is open Monday through Saturday, and availability to cover rotating Saturdays is required.

Requirements

Minimum of a High School Diploma or equivalent.
At least two years prior Bank Teller and/or Personal Banking/New Accounts experience is preferred; will also consider candidates with 5+ years of higher-order customer service experience, which includes cash handling and balancing and client problem-solving.
Excellent face-to-face client servicing skills, including both verbal and written skills.
Seeking professional demeanor, excellent listening skills, comfort, and confidence with asking questions to assess needs and uncover issues, resourcefulness in finding answers and resolving problems.
Solid math aptitude and counting skills.
High level of dependability, reliability, and flexibility.
Strong collaborator.
Candidates will be required to submit to a background check when presented with a conditional offer of employment.

Responsibilities

Process teller transactions, including deposits, withdrawals, purchase of monetary instruments, and other teller line requests.
Follow all teller line operational procedures and protocols, to ensure accurate balancing of teller drawer, cash vault, ATM, and ensuring the safe and secure handling of all negotiable instruments.
Participate in ordering cash and preparing shipments of cash to armored car delivery service.
Participate in opening and closing procedures of the branch, following all dual control protocols.
Meet with new and existing customers to assess their financial needs or resolve any account or relationship concerns.
Follow the Bank's protocols for procuring identification for opening and servicing accounts.
Engage with customers to determine needs and suggest appropriate banking solutions to meet those needs.
Assist customers with any new and additional products and services to enhance their relationship with the Bank.
Stay current on fraud prevention information and maintain regular compliance and regulatory training.
Participate in community events as they are presented and represent the Bank in a positive and engaging manner.
Adhere to all Bank policies, including the Code of Conduct and Conflict of Interest policies.