Customer Service Representative I (Teller)

John Marshall Bank•Tysons, VA

1d•Onsite

About The Position

The Customer Service Representative I/Teller serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while accurately executing routine financial transactions. This role balances operational excellence, strict regulatory compliance, and a referral sales approach to support branch performance and community growth.

Requirements

High school diploma or equivalent
Minimum of 6 months of cash handling experience
Exceptional verbal communication and customer service skills
Math Proficiency: Strong basic math skills for calculating totals and balancing ledger logs.
High attention to detail with the ability to spot fraud and maintain strict confidentiality.
Technical Literacy: Comfort navigating digital banking platforms, internal systems, and basic office software.

Nice To Haves

Associate or bachelor’s degree
1 year of experience in a bank branch setting
Customer service experience

Responsibilities

Deliver exceptional experiences by building rapport and responding to inquiries from customers and peers as well as internal and external partners.
Accurately process standard financial transactions and support operational positions across the branch.
Manage physical branch cash by counting balances, preparing secure cash shipments, and verifying all end-of-day balances.
Enforce regulatory laws and bank compliance and safety guidelines via Currency Transaction Reporting (CTR) and Customer Identification Programs (CIP) and standardized procedures.
Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
Maximize branch optimization by leveraging bank digital platforms, assisting with new hire training, and actively monitoring the physical facility.