Teller/Customer Service Representative

American Commercial Bank & Trust•Morris, IL

4d•Onsite

About The Position

American Commercial Bank & Trust is seeking candidates for a Full-Time Teller/Customer Service Representative for their Morris Branch office. This universal branch role involves servicing bank clients with various transactions, including processing deposits and withdrawals, opening new accounts, and handling routine servicing needs. The position also emphasizes developing client relationships, providing excellent and expedient service, timely follow-up, and ensuring customer financial needs are met.

Requirements

Minimum of a High School Diploma or equivalent.
Excellent face-to-face client servicing skills, including both verbal and written skills.
Professional demeanor, excellent listening skills, comfort and confidence with asking questions to assess needs and uncover issues, resourcefulness in finding answers and resolving problems.
Solid math aptitude and counting skills.
High level of dependability, reliability, and flexibility.
Strong collaborator.

Nice To Haves

At least two years prior Bank Teller and/or Personal Banking/New Accounts experience is preferred.
Will also consider candidates with 5+ years of higher-order customer service experience, which includes cash handling and balancing and client problem-solving.

Responsibilities

Process teller transactions, including deposits, withdrawals, purchase of monetary instruments, and other teller line requests.
Follow all teller line operational procedures and protocols to ensure accurate balancing of teller drawer, cash vault, ATM, and ensuring the safe and secure handling of all negotiable instruments.
Participate in ordering cash and preparing shipments of cash to armored car delivery service.
Participate in opening and closing procedures of the branch, following all dual control protocols.
Meet with new and existing customers to assess their financial needs or resolve any account or relationship concerns.
Follow the Bank's protocols for procuring identification for opening and servicing accounts.
Engage with customers to determine needs and suggest appropriate banking solutions to meet those needs.
Assist customers with any new and additional products and services to enhance their relationship with the Bank.
Stay current on fraud prevention information and maintain regular compliance and regulatory training.
Participate in community events as they are presented and represent the Bank in a positive and engaging manner.
Adhere to all Bank policies, including the Code of Conduct and Conflict of Interest policies.