Teller/Customer Service Representative

First Bank•Fort Myers Shores, FL

1d•Onsite

About The Position

We are seeking a dependable and customer-focused individual to join our team as a Teller/Customer Service Representative at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Requirements

Experience in teller function desired.
Excellent sales, interpersonal and communication skills
Good understanding of Bank products and services
Proficient in use of computer programs.
Good organizational skills
High School Diploma or GED

Nice To Haves

Customer Service experience preferred
One to three years Bank experience preferred

Responsibilities

Provides a complete range of First Bank’s services and assists customers with account related requests such as: open, close and maintain deposit account relationships
Funds transfers
Automatic funds transfers (AFTs)
Unauthorized ACH requests
Stop payments
Inquiries regarding bank deposit products and service charges
Inquiries regarding ATM and Debit Card usage and limits
Inquiries about checking and savings accounts transactions
Inquiries about funds availability
Check verification requests by third parties
On-line banking and electronic issues
Account Maintenance
Address Changes
Assist the Tellers as needed
Research and resolve customer problems, acting as the customer liaison between other Bank departments.
Recommend, present and cross-sell Bank products and services based on customers needs.
Maintain a current and thorough knowledge of all Bank products and services.
Perform necessary maintenance on existing customer accounts.
Relate customer requests for service charge refunds to Branch Manager/Retail Banking Supervisor and process paperwork to refund customer service charges.
Verify information on ATM/Debit Card application to the information in customer database.
Place narratives on accounts with any updates, changes, or important information.
Perform customer requested search, including printing statement and check copies.
Issue new, maintain and/or delete debit cards within system.
Contacts customers in reference to possible fraud on their account or debit card.
Transfer funds to cover customer overdrafts as directed by Branch Manager.
Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
Completes all mandatory compliance related training within required deadlines and participates in any additional training assignments.
Represents the Bank in the community through good customer relations.