Teller/Customer Service Representative

First BankFort Myers Shores, FL
Onsite

About The Position

We are seeking a dependable and customer-focused individual to join our team as a Teller/Customer Service Representative at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Requirements

  • Experience in teller function desired.
  • Excellent sales, interpersonal and communication skills
  • Good understanding of Bank products and services
  • Proficient in use of computer programs.
  • Good organizational skills
  • High School Diploma or GED

Nice To Haves

  • Customer Service experience preferred
  • One to three years Bank experience preferred

Responsibilities

  • Provides a complete range of First Bank’s services and assists customers with account related requests such as: open, close and maintain deposit account relationships
  • Funds transfers
  • Automatic funds transfers (AFTs)
  • Unauthorized ACH requests
  • Stop payments
  • Inquiries regarding bank deposit products and service charges
  • Inquiries regarding ATM and Debit Card usage and limits
  • Inquiries about checking and savings accounts transactions
  • Inquiries about funds availability
  • Check verification requests by third parties
  • On-line banking and electronic issues
  • Account Maintenance
  • Address Changes
  • Assist the Tellers as needed
  • Research and resolve customer problems, acting as the customer liaison between other Bank departments.
  • Recommend, present and cross-sell Bank products and services based on customers needs.
  • Maintain a current and thorough knowledge of all Bank products and services.
  • Perform necessary maintenance on existing customer accounts.
  • Relate customer requests for service charge refunds to Branch Manager/Retail Banking Supervisor and process paperwork to refund customer service charges.
  • Verify information on ATM/Debit Card application to the information in customer database.
  • Place narratives on accounts with any updates, changes, or important information.
  • Perform customer requested search, including printing statement and check copies.
  • Issue new, maintain and/or delete debit cards within system.
  • Contacts customers in reference to possible fraud on their account or debit card.
  • Transfer funds to cover customer overdrafts as directed by Branch Manager.
  • Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
  • Completes all mandatory compliance related training within required deadlines and participates in any additional training assignments.
  • Represents the Bank in the community through good customer relations.
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