Teller/Customer Service Representative

First Bank•Fort Myers, FL

6h•Onsite

About The Position

We are seeking a dependable and customer-focused individual to join our team as a Teller/Customer Service Representative at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Requirements

Experience in teller function desired.
Excellent sales, interpersonal and communication skills.
Good understanding of Bank products and services.
Proficient in use of computer programs.
Good organizational skills.
High School Diploma or GED.
Customer Service experience preferred.
One to three years Bank experience preferred.

Responsibilities

Follows and incorporates First Bank’s Core Values.
Provides a complete range of First Bank’s services and assists customers with account related requests such as: open, close and maintain deposit account relationships, Funds transfers, Automatic funds transfers (AFTs), Unauthorized ACH requests, Stop payments, Inquiries regarding bank deposit products and service charges, Inquiries regarding ATM and Debit Card usage and limits, Inquiries about checking and savings accounts transactions, Inquiries about funds availability, Check verification requests by third parties, On-line banking and electronic issues, Account Maintenance, Address Changes.
Assist the Tellers as needed.
Research and resolve customer problems, acting as the customer liaison between other Bank departments.
Recommend, present and cross-sell Bank products and services based on customers needs.
Maintain a current and thorough knowledge of all Bank products and services.
Perform necessary maintenance on existing customer accounts.
Relate customer requests for service charge refunds to Branch Manager/Retail Banking Supervisor and process paperwork to refund customer service charges.
Verify information on ATM/Debit Card application to the information in customer database.
Place narratives on accounts with any updates, changes, or important information.
Perform customer requested search, including printing statement and check copies.
Issue new, maintain and/or delete debit cards within system.
Contacts customers in reference to possible fraud on their account or debit card.
Transfer funds to cover customer overdrafts as directed by Branch Manager.
Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
Completes all mandatory compliance related training within required deadlines and participates in any additional training assignments.
Represents the Bank in the community through good customer relations.