Teller/CSR (72453)

SOUTHEAST BANK•Cleveland, TN

1d•Onsite

About The Position

This role serves as the primary point of contact for valued customers, providing prompt, efficient, and accurate service. Tellers are expected to represent the Bank in a courteous and professional manner, identifying customer needs and referring them to appropriate departments. Customer Service Representatives (CSRs) are key in forming a positive opinion of the bank for new customers by understanding their needs and recommending personalized product and service solutions. The goal is to build long-lasting relationships and match customers with solutions to help them achieve their financial goals.

Requirements

High school diploma or equivalent, required.
Cash handling or sales experience, required.
Prior Customer Service experience, required.
Banking customer service experience, required.
Ability to operate on-line teller terminal and other standard office equipment.
Successful completion of teller training and any other compliance training deemed necessary by the Bank.
Excellent customer service skills.
In-depth knowledge of all Bank deposit products and policies
Attention to detail
Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
Ability to multitask
Tact and diplomacy in dealing with both customers and employees
Good communication skills
Detail orientated

Nice To Haves

Associates or Bachelor's degree, preferred.

Responsibilities

Deliver exceptional customer service
Complete customer transactions according to established guidelines
Identify referral opportunities and make appropriate referrals
Contribute, support, and develop effective relationships with all branch partners
Ensure compliance with internal controls, operations procedures, and risk management policies
Pursue on-going education of SouthEast Bank products, services, other lines of business, and federal regulations
Ensure that all business transactions and practices comply with all regulations
Carry out other duties as requested or assigned
Work in a fast-paced environment, under pressure while multitasking
Follow all Bank policies and procedures
Use resources to conduct effective client conversations in person and on the telephone and open retail accounts
Provide financial solutions that meet client needs
Refer to other lines of business partners for additional solutions
Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards
Make proactive outbound calls to clients and prospects