Teller Auditor

IBOC•Zapata, TX

42d•Onsite

About The Position

The Teller Auditor position is responsible for mitigating losses by conducting quarterly cash audits, monitoring cash limits, work teller reconciliations, conduct research on any outages, and ensure outages are reported. Also assists Tellers with override transactions, Reg CC holds and training. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Requirements

High school graduate or GED equivalent
1 to 3 years of teller or equivalent experience preferred
Cash handling experience required
Customer service experience required
Good Oral and Written Communication
10 Key
Service Oriented
Time Management
Learning strategies
Mathematics
Instructing
Complex Problem Solving
Critical Thinking
Organization
Social perceptiveness
Judgement and sound decision-making abilities

Nice To Haves

Bilingual preferred for border markets

Responsibilities

Conduct assigned quarterly cash audits
Conduct research on teller related issues and cash box and/or vault outages
Monitor cash limits and ensure weekly cash orders are timely
Monitor work teller reconciliation and report outages
Formulate reports to review and evaluate the overall teller operations of the Market
Facilitate transaction overrides and customer portfolio approvals to expedite customer experience while mitigating loss
Provide branch staff with immediate feedback based on audit findings and observations
Provide Branch manager with feedback from overall branch assessment to aid in employee development, coaching and completion of performance evaluations
Flexible to travel and assist other branches
Flexible to perform the functions of a teller
Initiate teller set ups to ensure tellers can perform job duties
Attend, participate and facilitate in meetings as needed
Perform other duties as assigned