TeleSitter
About The Position
The Tele-sitter provides continuous video observation and surveillance of assigned patients and interacts with patients while rounding. The role uses verbal redirection to help prevent at-risk behaviors and notifies nursing staff when patients need assistance. The Tele-sitter performs clinical responsibilities and documents tasks while supporting the Patient Bill of Rights. The position monitors up to 15 patients on one screen, maintains visual observation, communicates with patients and hospital staff using a microphone and headset, and responds promptly to patient or behavioral changes. Duties also include assisting patients while rounding, including with toileting, collecting and charting observations, reporting pertinent changes to the Registered Nurse, and following hospital safety, environment-of-care, risk-management, and infection-control policies. The employee is expected to uphold customer-service and hospital-wide standards, preserve patient dignity and confidentiality, participate in performance-improvement and competency activities, use supplies and equipment prudently, complete assignments, and perform other duties within the classification as assigned.
Requirements
- High school education or GED required.
- Computer skills.
- Excellent communication skills.
- BLS certification required within one month of hire.
Nice To Haves
- Previous experience in a hospital work environment.
- Previous clinical or direct patient-care experience.
- Nursing Assistant Certification.
Responsibilities
- Monitor and observe up to 15 patients on one screen at a time while remaining alert.
- Maintain visual observation of patients and communicate effectively using a microphone and headset.
- Communicate with hospital staff and respond quickly to patient and behavioral changes.
- Use basic computer operations.
- Assist patients while rounding, including with toileting.
- Collect data, chart observations and activities, and report pertinent changes in patient condition to the Registered Nurse.
- Comply with hospital safety, environment-of-care, risk-management, and infection-control policies, and help maintain a clean, safe environment.
- Perform delegated or specialized functions for which educationally prepared.
- Maintain patient dignity and confidentiality, act as a patient advocate, and use positive communication with people of different cultures, values, and beliefs.
- Acknowledge customer concerns and take corrective action; provide escorts when necessary.
- Participate in department- or hospital-wide activities that improve processes or outcomes, use resources to support self-development, comply with licensure or certification requirements, and participate in annual competency assessment.
- Use equipment and supplies in a fiscally prudent manner and follow the charge process for supplies and equipment.
- Complete projects and assignments within expected time frames, participate in committees and task forces as requested, and perform other duties as assigned within the classification.
- Assist with the orientation of new PCAs.
- Participate in activities that support the hospital's mission.
- Follow the hospital's working-together, empowerment, communication, appearance, responsiveness, and excellence-in-service standards.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
