Teleservices Engineer/Architect, Journeyman

Federal IT Consulting (FEDITC)•Indianapolis, IN

5h•Onsite

About The Position

FEDITC, LLC is seeking a Journeyman Teleservices Engineer/Architect to work in Indianapolis, Indiana. The position provides platform engineering support for the DFAS CCE NIPRNet enclave, including Tier 3 support, infrastructure operations, and teleservices. An active Secret clearance and United States citizenship are required. Candidates must also pass a background check and maintain applicable clearances and certifications as required by the client or FEDITC. The role supports implementation of hardware and software technologies, infrastructure monitoring, virtualization and directory services, testing and validation of changes, and participation in change control. It also supports VoIP, fax, and conferencing infrastructure and coordinates with senior engineers on complex technical issues. FEDITC, LLC is an equal opportunity employer. The company states that it does not use AI tools in its employment decision-making processes and makes employment decisions in accordance with applicable federal, state, and local laws.

Requirements

At least 5 years of systems engineering experience.
Windows Server administration experience; AZ-801 and AZ-802 certifications are listed.
CompTIA Security+ certification or equivalent.
Experience with enterprise virtualization platforms.
Proficiency in Windows Server and basic Linux administration.
Knowledge of MECM, SCOM, and Microsoft management tools.
Experience with Active Directory.
Familiarity with VoIP and teleservices technologies.
Experience with ticketing systems.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
Active Secret clearance.
United States citizenship and ability to pass a background check.
Ability to maintain applicable security clearances and certifications as required by FEDITC or its clients.

Nice To Haves

CISSP certification (upgrade path).
Azure administrator certification.
VMware VCP certification.
Experience with DFAS systems.
Knowledge of DISA STIGs.
VoIP or Unified Communications experience.
PostgreSQL database experience.

Responsibilities

Provide platform engineering support for the DFAS CCE NIPRNet enclave.
Process and resolve Tier 3 DFASNow support tickets.
Support implementation of new hardware and software technologies.
Assist with CCE infrastructure monitoring activities.
Support virtualization and directory services operations.
Document technical solutions and effort in the ticketing system.
Participate in CCB change control processes.
Support teleservices infrastructure, including VoIP, fax systems, and conferencing.
Coordinate with senior engineers on complex technical issues.
Support testing and validation of CCE changes.