TeleServices Agents

Government of New Brunswick

6d•Onsite

About The Position

Service New Brunswick (SNB) is seeking individuals to join the TeleServices Branch as TeleServices Agents. Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Excellence in Service Delivery", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers. Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026! At SNB, our people are at the heart of everything we do. We are: Human-Centered: We prioritize well-being and flexibility for our employees. Driven by Growth: We invest in your professional development and career advancement. Celebrating Excellence: We recognize and reward outstanding contributions. United by Purpose: Every project you work on makes a real difference for New Brunswickers. Empowered to Decide: We trust our teams to make decisions and innovate boldly. With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development. SNB also offers a comprehensive employee benefits package. We are a dynamic team of professionals who are passionate about our province, its residents and excellence in delivery service. SNB Teleservices provides over-the-phone government services to the public using a variety of computerized databases in accordance to related acts, policies and procedure.

Requirements

High School Diploma and a post-secondary diploma in related field.
A minimum of three (3) years of related work experience in a related field.
An equivalent combination of education, training and experience may be considered.
Written and spoken competence in English and French is required.
Candidates will be required to undergo Criminal History Clearance prior to appointment.

Nice To Haves

Client Service Orientation
Effective Interactive Communication
Flexibility
Results Orientation
Teamwork and Cooperation
Ability to use Office Technology, Software and Applications
Planning and Organizing Skills
Written Communication

Responsibilities

Obtaining knowledge about government services offered by SNB TeleServices
Assessing client needs, verifying information, updating databases, processing transactions and payments, forward information to appropriate business partners
Using resources including online manuals, guides, and contacts in other government departments
Understanding and navigating the software of SNB, as well as of various partners
Problem solving and escalating concerns as needed
Collecting, compiling and tracking data to take the pulse on services
Providing floor coaching, team support, and/or on-the-job training as you gain experience or as needed