Supervisor-Teleservices

Baptist • Memphis, TN

5d

About The Position

Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions, employees, operations, and activities within the assigned call center; including coordination staff training, assigning and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.

Requirements

• 5 years customer service/call center experience with 1 year of management experience in related field.
• Leadership experience utilizing problem-solving methodologies.
• Customer Service experience and knowledge of call center operations

Nice To Haves

• Associate degree or higher degree preferred.

Responsibilities

• Supervises and coordinates the day-to-day delivery of patient care/customer service.
• Supervises daily operations, activities, and personnel of the call center area.
• Participates in the goal setting process, recommends policy and procedure and assists in evaluating programs.
• Acts as a change agent, evaluating present systems and creating efficient, effective systems as necessary.
• Coordinates and maintains work schedule for all staff.
• Reviews, Edits and Approves payroll for staff.
• Maintains employee personnel files.
• Completes work orders for department.
• Places orders for all department supplies and minor equipment.
• Conducts monthly 10:10 recording reviews with all staff.
• Demonstrates the professional role model.
• Implements cost effective solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree