Telerecruiter

OneBlood • Orlando, FL

1d

About The Position

The Telerecruiter contacts eligible blood donors who have previously given blood using telephone and other approved communication methods, including email, text, and flyers. The role encourages donors to give regularly, provides information about the organization’s programs and services, and works to meet monthly team measurements. The position is scheduled Monday through Friday, 9:00 a.m. to 2:00 p.m.

The role also involves entering donor information into an electronic database, sending appointment reminders, following Donor Recruitment policies and related regulations, and helping stabilize and maintain blood donation inventory levels. Work is regularly performed indoors, with moderate noise and no stated exposure to adverse environmental conditions. The position includes extended periods at a keyboard or workstation and light physical demands, including occasional handling of objects weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively orally and in writing and comfort speaking with donors by phone.
• Ability to meet predefined monthly outreach, appointment-confirmation, booking-accuracy, and show-rate metrics.
• Ability to follow oral and written instructions.
• Ability to establish and maintain effective, cooperative working relationships with people contacted in the course of work.
• Ability to speak, write, read, and understand English.
• Skill in operating office equipment.
• Basic computer skills, including knowledge of Microsoft Office applications and database software navigation.

Responsibilities

• Contact eligible blood donors by telephone and other approved communication methods, including email, text, and flyers, and recruit them to donate regularly.
• Provide excellent customer service, establish rapport with donors and potential donors, and educate them about the organization’s programs and services.
• Enter donor information into the electronic database and use various methods for appointment reminders.
• Comply with and maintain current knowledge of Donor Recruitment policies, procedures, and related regulations.
• Assist in stabilizing and maintaining blood donation inventory levels.
• Meet predefined monthly metrics related to outreach calls, appointments confirmed, booking accuracy, and show rates.

Benefits

• Eligible to earn a monthly incentive award based on goal achievements.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED