Telephonic Triage Nurse

Gentiva Hospice•Mooresville, NC

20h•Remote

About The Position

The Telephonic Triage Nurse provides timely, expert telephone guidance and nursing support to hospice patients and families. The role serves assigned hospice service areas and a multi-state, multi-agency network, with coverage during after-hours, holidays, and peak volume times. The nurse assesses symptoms, prioritizes calls, manages urgent care needs, and determines whether an in-person visit is necessary. The position also provides education, emotional support, and continuity of care while promoting patient and family choices and quality of life at the end of life. This is a work-from-home role requiring reliable high-speed internet, a dedicated quiet workspace, comfort wearing a headset for up to 12 hours, and the ability to work across multiple computer screens. The employee may need to report to the nearest Gentiva branch if equipment issues arise. This is a safety-sensitive position.

Requirements

Graduate of an accredited nursing program.
Current Registered Nurse (RN) license in a Nurse Licensure Compact (NLC) state.
Three years of clinical nursing experience.
At least two years of experience in hospice, oncology, long-term care, or home health.
Proficiency in EMR systems and Microsoft Office Suite.
Current CPR certification.
Valid driver’s license and automobile insurance.
Reliable high-speed internet with a minimum of 10 MBPS download and 5 MBPS upload.
Dedicated, quiet workspace.
Comfortable wearing a headset for up to 12 hours.
Ability to navigate multiple computer screens, including dual monitors and a laptop.
Ability to report to the nearest Gentiva branch if needed due to equipment issues.
Strong knowledge of hospice care and end-of-life needs.
Strong patient assessment and communication skills.
Ability to remain calm, clear, and compassionate in emotional or urgent situations.
Adaptable, dependable, and solutions-focused.
Strong documentation and time-management capabilities.
Sensitivity to diverse backgrounds and experiences.

Nice To Haves

Bachelor’s degree in nursing (BSN).
Prior experience in telephone triage.

Responsibilities

Receive and respond to calls for assigned hospice service areas.
Prioritize urgent needs and assess callers’ symptoms to guide care decisions.
Assign on-call staff or provide treatment guidance according to the Plan of Care.
Provide education, emotional support, and continuity of care.
Collaborate with the interdisciplinary team to manage symptoms and avoid crises.
Document all calls accurately in electronic medical record systems.
Promote patient and family choices and quality of life at the end of life.
Participate in Quality Assessment and Performance Improvement programs.
Maintain professional and compassionate communication with all stakeholders.
Provide triage coverage for a multi-state, multi-agency network.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN support, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.