Telehealth Triage Nurse

Fonemed • Tallahassee, FL

1d • Remote

About The Position

Fonemed is recruiting experienced, dependable Registered Nurses to provide remote telephone triage and health advice to callers across the United States. Nurses work from home using Schmitt-Thompson protocols to help patients make timely medical decisions and address questions about medical conditions, medications, diagnostic tests, and other health concerns. Calls vary in subject matter and complexity, and nurses are expected to listen attentively, apply critical thinking and clinical assessment skills, make independent decisions, and document clear clinical data. Calls are documented electronically, and telephone encounters are recorded.

The role operates in a 24/7 service. Shifts may include days, evenings, overnights, weekends, and holidays, with staggered start times based on operational needs. Nurses must work from a private, HIPAA-compliant home office with high-speed internet and provide their own computer equipment. They also participate in staff meetings by telephone or video and comply with company policies and HIPAA privacy requirements.

Fonemed has more than 20 years of experience in the telehealth industry, serving clients across North America. The company describes its culture as centered on care, outstanding client experience, and employee recognition. It offers competitive hourly pay with overnight and weekend shift differentials, reimbursement for licensure costs, and a comprehensive training and orientation program.

Requirements

• Completion of a recognized nursing program.
• At least 3 years of recent clinical experience as a Registered Nurse.
• An active California RN license and an active license in the nurse’s home state.
• Strong communication skills.
• Strong clinical assessment skills.
• Strong computer skills in a Windows environment and keyboarding ability.
• A private, HIPAA-compliant home office with high-speed internet connectivity.
• Ability to provide own computer or laptop, second monitor, keyboard, mouse, wired headset, and high-speed internet.

Nice To Haves

• Recent RN experience in ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
• Active RN licensure in AK, PA, NY, OR, or WA.
• Active licensure in all 50 states, or willingness to obtain licenses at the company’s request.
• Previous telephone triage experience using electronic triage software and computerized medical protocols.
• Experience using the Barton Schmitt/David Thompson guidelines.
• Bilingual English/Spanish or another language.
• Wired/ethernet internet connectivity is highly recommended.

Responsibilities

• Provide telephone triage and advice to help callers make timely medical decisions.
• Use clinical judgment together with protocols to determine the appropriate disposition and level of care.
• Promptly complete confidential medical records according to company documentation standards.
• Provide clear and concise information and direction during patient encounters.
• Give patients dedicated, undivided attention during calls.
• Participate in staff meetings by telephone or video.
• Comply with company policies and procedures, including HIPAA privacy requirements.

Benefits

• Competitive hourly pay with shift differentials for overnight and weekend hours.
• Company reimbursement for licensure costs.
• Comprehensive training and orientation program with a supportive team of co-workers and managers.
• Friendly and collaborative work environment.
• Recognition of employee achievements and milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed