Telehealth Triage Nurse

Fonemed • Dallas, TX

23h • Remote

About The Position

Fonemed is recruiting experienced and dependable Registered Nurses to provide telephone triage and virtual nursing advice to callers across the United States from a home office. Nurses use Schmitt-Thompson protocols to assess callers and help address questions about medical conditions, medications, diagnostic tests, and other health concerns. Calls vary in subject matter and complexity. The role requires attentive listening, strong critical thinking and clinical assessment, independent decision-making, and clear documentation. Calls are documented electronically, and telephone encounters are recorded.

Requirements

• Complete a recognized nursing program.
• Have a minimum of 3 years of recent clinical experience as a Registered Nurse.
• Hold an active California nursing license and an active license in the state where you live.
• Have strong communication skills.
• Have strong clinical assessment skills.
• Have strong computer skills in a Windows environment and keyboarding ability.
• Maintain a private, HIPAA-compliant home office with high-speed internet connectivity.
• Provide your own computer or laptop, second monitor, keyboard, mouse, wired headset, and high-speed internet.

Nice To Haves

• Clinical experience in ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
• Active RN licensure in AK, PA, NY, OR, or WA.
• Active licensure in all 50 states, or willingness to obtain licenses at the company's request.
• Previous telephone triage experience using electronic triage software and computerized medical protocols.
• Experience using the Barton Schmitt/David Thompson guidelines.
• Bilingual ability in English/Spanish or another language.

Responsibilities

• Provide telephone triage and advice to help callers make timely medical decisions.
• Use clinical judgment and protocols to determine the appropriate disposition and level of care.
• Promptly complete confidential medical records according to company documentation standards.
• Provide clear and concise information and direction during patient encounters.
• Participate in staff meetings by telephone or video.
• Comply with company policies and procedures, including HIPAA privacy requirements.
• Give patients dedicated, undivided attention during calls.

Benefits

• Competitive hourly pay with shift differentials for overnight and weekend hours.
• Company reimbursement for licensure costs.
• Comprehensive training and orientation program.
• Supportive team of co-workers and managers.
• Friendly and collaborative work environment.
• Recognition of employee achievements and milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed