Telephonic Trainer (Dealer Trainer)

Costco Auto Program•Reno, NV

About The Position

The Dealer Field Support department trains and supports the Auto Program Dealer Network to help participating auto dealers succeed in the Auto Program. The Telephonic Trainer supports dealers in an assigned territory by delivering detailed phone-based training on a variety of topics and updating dealer files using established Auto Program processes. Trainers are expected to present content enthusiastically, confidently, and professionally during training calls. They work as part of a service-oriented team and may assist with related tasks as needed.

Requirements

Two-year college or university education, related experience, or an equivalent combination of education and experience.
Excellent follow-up, relationship-building, and interpersonal skills.
Detail-oriented, with the ability to multitask and stay organized.
Friendly demeanor and positive attitude.
Self-motivated and able to work independently with minimal supervision.
Commitment to continually improving skills and knowledge.
Excellent written and verbal communication skills.
Comfortable working on the phone.
Team player who works well with others.
Flexible and adaptable to change.
Able to meet deadlines.
Knowledge of Microsoft Office tools and the internet.

Responsibilities

Facilitate phone-based training sessions on topics related to Auto Programs, including use of the company website and program tools.
Assist dealers with completing post-training program certification.
Answer incoming calls and respond to dealer requests after training.
Build rapport with assigned dealers and Field Representatives.
Process online tickets to update dealer information in the company’s customer relationship management (CRM) software.
Provide ongoing support for Field Representatives in assigned territories.
Take detailed notes and document all dealer conversations in the CRM software.
Coordinate scheduling needs with Dealer Schedulers.
Support manufacturer promotions by training participating program dealers.
Attend and participate in department meetings.
Maintain open communication with the Department Manager and Executive Director.
Perform other duties as assigned.