Telephonic Clinical Operations - Registered Nurse
About The Position
CVS Specialty Pharmacy provides medications and support for rare and complex conditions. The Nurse Clinical Operations position supports the clinical operations of CVS Specialty Pharmacy through patient education, adherence monitoring, and Adverse Drug Event (ADE) reporting. This is a fully remote role, but candidates must live within a 50-mile radius of either the Orlando, Florida, or Tampa, Florida, Specialty Pharmacy location so they can work from the office if unexpectedly unable to work from home. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. Eastern Time. The role includes telephonic counseling for new patients about their disease processes, prescribed medications, common side effects, and treatment parameters. The nurse provides education and adherence support for patients with chronic conditions, collaborates with physicians and their staff to resolve clinical issues and obtain clinical information or prescriptions, and assists with training new clinical staff. The nurse also maintains nursing continuing education units, pursues ongoing learning, practices with professionalism and accountability, and reports ADEs.
Requirements
- Active, unrestricted multistate registered nursing license in Florida, with the ability to become licensed in states not part of the Nurse Licensure Compact.
- At least 3 years of experience in a clinical setting.
- Experience using a personal computer, keyboard navigation, and Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
- Live within a 50-mile radius of either the Orlando, Florida, or Tampa, Florida, Specialty Pharmacy location.
- Associate degree in nursing required at minimum.
Nice To Haves
- Medical/Surgical experience.
- Experience in an acute care setting providing care to patients with chronic conditions, such as Medical/Surgical, Oncology, or Pulmonary Arterial Hypertension.
- Experience in telephonic nursing.
Responsibilities
- Conduct telephonic counseling for new patients about disease processes, prescribed drug actions, common side effects, and treatment parameters.
- Provide patient education directly or in response to telephone inquiries, including education about chronic disease states, treatment modalities, and side-effect management.
- Monitor adherence and make outbound calls.
- Collaborate with physicians and their staff to resolve clinical issues and obtain clinical data or prescriptions.
- Assist in training new clinical staff on specific chronic illnesses and treatment modalities.
- Maintain nursing CEUs and seek continuous learning opportunities.
- Practice with professionalism and accountability as a CVS employee.
- Report Adverse Drug Events (ADEs).
- Perform other responsibilities as directed by senior management.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
