Telephonic Clinical Operations - Registered Nurse
About The Position
The Nurse Clinical Operations position supports the clinical operations of CVS Specialty Pharmacy, which provides medications and support for people with rare and complex conditions. The role provides telephonic patient counseling and education, monitors treatment adherence, and reports Adverse Drug Events (ADEs). It also collaborates with physicians and their staff to resolve clinical issues and obtain clinical information or prescriptions, and helps train new clinical staff on chronic illnesses and treatment approaches. This is a fully remote position. Candidates must live within 50 miles of either the Orlando, Florida, or Tampa, Florida, Specialty Pharmacy location so they can work from the office if unexpectedly unable to work from home. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. Eastern Time. The position is full-time, with 40 anticipated weekly hours.
Requirements
- Active and unrestricted multistate registered nursing license in Florida, with the ability to become licensed in states not part of the Nurse Licensure Compact.
- At least 3 years of experience in a clinical setting.
- Experience using a personal computer, keyboard navigation, and Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
- Live within 50 miles of either the Orlando, Florida, or Tampa, Florida, Specialty Pharmacy location.
- Associate degree in nursing at a minimum.
Nice To Haves
- Medical/Surgical experience is preferred.
- Experience in an acute care setting providing care to patients with chronic conditions, such as Medical/Surgical, Oncology, or Pulmonary Arterial Hypertension.
- Experience in telephonic nursing.
Responsibilities
- Provide telephonic counseling to new patients about their disease process, prescribed medication action, common side effects, and treatment parameters.
- Provide patient education directly or in response to telephone inquiries, including education about chronic diseases, current treatment modalities, and common side effects and their management.
- Monitor adherence and make outbound calls.
- Collaborate with physicians and their staff to resolve clinical issues and obtain clinical data or prescriptions.
- Assist in training new clinical staff on specific chronic illnesses and treatment modalities.
- Maintain nursing continuing education units and pursue continuous learning opportunities.
- Practice with professionalism and accountability as a CVS employee.
- Report Adverse Drug Events (ADEs).
- Perform other responsibilities as directed by senior management.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources to support colleagues’ physical, emotional, and financial well-being, based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
