Telephonic Care Coach
About The Position
Become a part of our caring community Discover a rewarding opportunity to make a meaningful difference as a Care Coach with Humana FIDE in Illinois. In this vital role, you will be at the forefront of supporting members' health and wellness by conducting comprehensive assessments, identifying needs, and guiding members and their families to essential resources for optimal care. Join a dedicated team where your expertise helps break down barriers to effective healthcare, empowers individuals to achieve their best outcomes, and strengthens our commitment to delivering compassionate, patient-centered service. Take the next step in your healthcare career and help shape positive change in the lives of those we serve.
Requirements
- Bachelor's degree in a health or social service-related field or LPN licensure & the ability to obtain License in Illinoins
- 2 or more years of case management experience.
- Experience utilizing Microsoft Word, Excel and Outlook.
- Experience with electronic information applications/software programs.
Nice To Haves
- Bilingual English/Spanish.
- Certified Case Manager (CCM).
- Master's degree in a health or social service-related field.
- Prior experience with Medicare & Medicaid recipients.
- Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems.
- Experience with health promotion, coaching and wellness.
- Knowledge of community health and social service agencies and additional community resources.
- Experience with case management, discharge planning and patient education for adult acute care.
Responsibilities
- Employs a variety of strategies, approaches and techniques to manage a member's health issues telephonically.
- Identifies and resolves barriers that hinder effective care.
- Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessments, data, conversations with member, and active care planning.
- Understands own work area professional concepts/standards, regulations, strategies and operating standards.
- Makes decisions regarding own work approach/priorities and follows direction.
- Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
- Follows established guidelines/procedures.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
