Telephone Service Technician

City of New York • New York City, NY

4d • Onsite

About The Position

The New York City Parks Department of Information Technology & Telecommunications (ITT) provides an effective delivery of IT services, infrastructure, and telecommunications to enhance services for parks citywide employees and beyond. As a technology provider ITT is responsible for maintaining the core IT infrastructure and systems that affect all areas of parks operations from public safety to human services, and educational opportunities.

Requirements

• Four years of full-time, satisfactory journey-level experience, acquired within the last ten years, in the maintenance, installation, or repair of telephone communications systems and equipment; or
• Three years of full-time experience as described in "1" above, plus graduation from a recognized vocational or trade high school, with a major sequence of courses in electrical or electronic technology; or
• Two years of full-time experience as described in "1" above, plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology.
• Education and/or experience equivalent to "1", "2", or "3" above.
• A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment.

Nice To Haves

• At least one year of experience in Assignment Level I or in a supervisory capacity to be eligible for placement in Assignment Level II.

Responsibilities

• Under general supervision, maintain, install, inspect, test, move, alter, and repair telephone communications systems, low voltage electronic systems and related equipment including Citytime hand scanners and associated cable and wiring.
• Serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems, including scanners and printers.
• Conduct periodic inspections to determine proper utilization of Agency Desktop communications equipment to ensure complete compliance with work orders and proper installation.
• Respond in a timely manner to user concerns and problems.
• Provide IT related support at various sites throughout the five boroughs of New York City.
• Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment, ensuring timely and courteous service.
• Work with vendors to perform troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree