Telephone Operator

TEKsystems•Roanoke, VA

3d•$15 - $15•Onsite

About The Position

This role is responsible for courteously and efficiently handling all incoming calls, connecting callers to the correct extensions, and taking and relaying messages accurately and in a timely manner. The Telephone Operator will also respond to emergencies and urgent calls from patients, directing them to clinical staff as necessary. Key functions include triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions. The position aims to provide a pleasant and helpful phone contact for all callers, and is responsible for opening and closing the switchboard, as well as managing the in-house paging system. Clerical duties as assigned will also be part of the role to maintain departmental workflow.

Requirements

Customer service
scheduling
calls from customers

Responsibilities

Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Take and relays messages in an accurate and timely manner.
Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Responsible for the in-house paging system.
Performs clerical duties as assigned to maintain workflow in the department.