TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC•Milwaukee, WI

2d•$11 - $20•Remote

About The Position

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Requirements

Must be at least 18 years of age at the time of employment.
Must work full-time day shift Monday - Friday.
Additional shifts may be required during the peak busy season.
Must work in the continental United States.
Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
Must pass a background check.
Identity, Voice, and Appearance Integrity: The use of identity masking or anonymization technology is strictly prohibited (VPNs not expressly approved by the company, IP spoofing or location masking tools, Anonymizers, proxies, or similar services).
Employees are also prohibited from using any tools that alter, disguise, or modify their voice or appearance (Voice changers or voice modulation software, Accent changers or speech alteration tools, Filters, avatars, overlays, or visual effects that mask or alter facial features on camera).
All employees must present themselves authentically during training, video meetings, and phone calls.
Clear and effective verbal communication is essential.
Good hearing and active listening skills are critical.
The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty.
Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
Multitasking: Comfortable with multitasking and maintaining focus on both the conversation and data management.
Emotional Resilience: Important to maintain a positive attitude and handle potential setbacks.
Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Nice To Haves

A high school diploma and/or some college education is a plus.

Responsibilities

Make outbound fundraising calls to solicit pledges for client projects.
Follow provided and client-approved messaging on every call.
Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
Use responsive listening to provide appropriate situational responses.
Meet and maintain project goals and efficiency metrics.
Maintain an occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
Achieve 95% on-time (start of shift and back from breaks and lunch).
Achieve 95% shift adherence/absenteeism.
Demonstrate exceptional customer service and react quickly to the person being called.
Accept coaching and counseling with a positive attitude.
Maintain a professional appearance and behavior.
Stay focused on the current project and prepare for each call.
Perform other duties as assigned.

Benefits

Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
Base wage of $16 per hour after completing 3 weeks of training
Bonus potential of earning up to $20 per hour
Retention bonus $250 after 4 weeks (based on active status in good standing, and performance: work 80 hours in the pay period and above $20 RPH)
$500 retention bonus after 7 weeks (based on active status in good standing and performance: full-time working at least 64 hours in the pay period)
Referral bonus program
Paid time off
Retirement with matching
Health with Health Savings Account
Dental insurance
Vision insurance
Life insurance
Disability insurance