TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC • Madison, PA

2d • $11 - $20 • Remote

About The Position

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Requirements

• Must be at least 18 years of age at the time of employment.
• Must work full-time day shift Monday - Friday.
• Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.
• Identity, Voice, and Appearance Integrity: The use of identity masking or anonymization technology is strictly prohibited. This includes, but is not limited to: Virtual Private Networks (VPNs) not expressly approved by the company, IP spoofing or location masking tools, Anonymizers, proxies, or similar services designed to conceal identity or location.
• Employees are also prohibited from using any tools that alter, disguise, or modify their voice or appearance while conducting company business, including: Voice changers or voice modulation software, Accent changers or speech alteration tools, Filters, avatars, overlays, or visual effects that mask or alter facial features on camera, Any technology used to misrepresent an employee’s natural voice or physical appearance during Zoom sessions, phone calls, or other work related communications.
• All employees must present themselves authentically during training, video meetings, and phone calls.
• Clear and effective verbal communication is essential for telephone fundraisers.
• Should be able to articulate their message clearly, actively listen to donors, and respond appropriately.
• Should have a pleasant and engaging voice with good pronunciation and diction.
• Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts.
• Basic computer skills are often required for data entry and managing donor information.
• Should be comfortable using a computer, typing quickly, and navigating various software or database systems.
• Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately.
• The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty.
• Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
• Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors.
• Should be comfortable with multitasking and maintaining focus on both the conversation and data management.
• Emotional resilience is important to maintain a positive attitude and handle potential setbacks.
• A high school diploma and/or some college education is a plus.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Nice To Haves

• Some college education is a plus.

Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Maintain an occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
• Maintain 95% on-time adherence (start of shift and back from breaks and lunch).
• Maintain 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Benefits

• Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
• Base wage of $16 per hour after completing 3 weeks of training
• Bonus potential of earning up to $20 per hour
• Retention bonus $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
• $500 retention bonus is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
• Referral bonus program
• Paid time off
• Retirement with matching
• Health with Health Savings Account
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED