Work-At Home Telephone Sales Representative (Full-Time)

The Sydney Call Centre • , PE

2d • Remote

About The Position

MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. They offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to various industries. MCI's contact centers utilize both on-site and remote agents with advanced technologies to improve customer interactions, scalability, and cost-efficiency. The company is dedicated to fostering professional growth, continuous learning, and career development within a globally expanding organization. This role is for a Telephone Sales Representative who will support client sales programs, customer service, help desk, and other sales teams. The representative will engage with customers on behalf of well-known brands, helping them find solutions and ensuring exceptional experiences. To be considered, candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.

Requirements

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute with accuracy.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in problem-solving, conflict resolution, and customer follow-up.
• A customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Thrive in a fast-paced, team-oriented environment.
• Strong interpersonal skills and a collaborative spirit.

Responsibilities

• Engage with customers to understand their needs and recommend suitable products and services.
• Support inbound customer inquiries and assist with account management tasks.
• Identify and act on sales opportunities to upsell or upgrade services.
• Troubleshoot basic technical issues and provide clear, effective solutions.
• Build strong relationships with customers through professional and empathetic communication.
• Collaborate with internal teams to resolve customer concerns and ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and compliance standards.

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross
• Life insurance options
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED