TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC • Olathe, KS

1d • Remote

About The Position

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Requirements

• Must work full-time day shift Monday - Friday.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.
• Clear and effective verbal communication is essential.
• Good hearing and active listening skills are critical.
• Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
• Comfortable with multitasking and maintaining focus on both the conversation and data management.
• Emotional resilience to maintain a positive attitude and handle potential setbacks.

Nice To Haves

• Additional shifts may be required during the peak busy season.
• A high school diploma and/or some college education is a plus.

Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Maintain an occupancy ratio of 85% (Logged Hours / Payroll Hours).
• Maintain 95% on-time adherence (start of shift and back from breaks and lunch).
• Maintain 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Benefits

• Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
• Base wage of $16 per hour after completing 3 weeks of training
• Bonus potential of earning up to $20 per hour
• Retention bonus $250 after 4 weeks (based on active status in good standing, and performance)
• $500 retention bonus after 7 weeks (based on active status in good standing and performance)
• Referral bonus program
• Paid time off
• Retirement with matching
• Health with Health Savings Account
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED