TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC•Nashville, TN

21h•Remote

About The Position

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

Requirements

Must work full-time day shift Monday - Friday.
Must work in the continental United States.
Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
Must pass a background check.
Clear and effective verbal communication is essential.
Good hearing and active listening skills are critical.
Ability to read and comprehend scripts displayed on a computer monitor without difficulty.
Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor.
Comfortable with multitasking and maintaining focus on both the conversation and data management.
Emotional resilience to maintain a positive attitude and handle potential setbacks.
Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Nice To Haves

A high school diploma and/or some college education is a plus.
Additional shifts may be required during the peak busy season.

Responsibilities

Make outbound fundraising calls to solicit pledges for client projects.
Follow provided and client-approved messaging on every call.
Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
Use responsive listening to provide appropriate situational responses.
Meet and maintain project goals and efficiency metrics.
Maintain an occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours).
Maintain 95% on-time adherence (start of shift and back from breaks and lunch).
Maintain 95% shift adherence/absenteeism.
Demonstrate exceptional customer service and react quickly to the person being called.
Accept coaching and counseling with a positive attitude.
Maintain a professional appearance and behavior.
Stay focused on the current project and prepare for each call.
Perform other duties as assigned.
All calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Benefits

Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
Base wage of $16 per hour after completing 3 weeks of training
Bonus potential of earning up to $20 per hour
$250 retention bonus after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
$500 retention bonus after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
Referral bonus program
Paid time off
Retirement with matching
Health with Health Savings Account
Dental insurance
Vision insurance
Life insurance
Disability insurance