TELEPHONE OPERATOR | FULL TIME EVENINGS 3:30PM TO 12:00AM MON - FRI & EVERY OTHER WEEKEND (22559)

Bergen New Bridge Medical Center•Paramus, NJ

12d•Onsite

About The Position

New Bridge Medical Center is seeking a dedicated and compassionate Telephone Operator to join their team. This full-time evening position involves managing incoming calls, providing essential communication services, and ensuring smooth operations within the medical center. The role requires a high level of professionalism, customer service, and adherence to hospital policies and procedures. If you are passionate about making a difference in a healthcare setting and thrive in a collaborative environment, this opportunity might be for you.

Requirements

High School Diploma or equivalent required.
1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required.
Good PC/Keyboard skills and/or experience required.
Strong oral communication skills.
Strong interpersonal skills.
Speaks, reads and writes English to the extent required by the position.

Nice To Haves

2-3 years' experience preferred.
knowledge of a second language a plus.

Responsibilities

Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.
Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
Assists in training new telephone room personnel by answering questions, explaining system.
Maintains departmental logs, fire alarms, unusual situations in a write format (“Trouble” log).
Understands and adheres to the Medical Center’s Code of Conduct.
Familiar with the Medical Center’s Mission, Vision, and Value Statements.
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
Provides timely, professional, caring, and respectful responses in accordance with Customer Service Performance expectations.
In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
Maintains cleanliness and neatness of work area.
Performs related duties as assigned or requested.