TELEPHONE OPERATOR | FULL TIME EVENINGS 3:30PM TO 12:00AM MON - FRI & EVERY OTHER WEEKEND (22559)

Bergen New Bridge Medical Center • Paramus, NJ

10d • Onsite

About The Position

Join Our Team at New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Telephone Operator.

Requirements

• High School Diploma or equivalent required.
• 1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required.
• Good PC/Keyboard skills and/or experience required.
• Strong oral communication skills.
• Strong interpersonal skills.
• Speaks, reads and writes English to the extent required by the position.

Nice To Haves

• 2-3 years' experience preferred.
• knowledge of a second language a plus.

Responsibilities

• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
• Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
• Takes messages from the emergency number to report problem to appropriate department.
• Enters information in logbook.
• Refers to written guidelines for further instructions.
• Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
• Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
• Assists in training new telephone room personnel by answering questions, explaining system.
• Maintains departmental logs, fire alarms, unusual situations in a write format (“Trouble” log).
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Value Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
• Maintains cleanliness and neatness of work area.
• Performs related duties as assigned or requested.

Benefits

• competitive medical, dental, and vision plans.
• generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• robust tuition reimbursement and continuing education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED