Telephone Operator, Full Time Day

Saint Luke's Physician Group • Kansas City, MO

2d • Onsite

About The Position

Saint Luke’s in Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. This position will primarily be located at our Smithville campus. Training and coverage will happen at Saint Luke's Hospital as well.

Requirements

• Exceptional interpersonal skills and empathy for those in crisis
• Strong critical thinking skills
• Ability to handle multiple tasks at once, prioritize work, and manage interruptions easily
• Strong customer service skills
• Willingness to work
• Adaptability
• Eagerness to learn
• Ability to work autonomously as well as with a team
• 2 years applicable experience

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

Benefits

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed