Telephone Operator

Winnipeg Regional Health Authority • Winnipeg, MB

9d • Onsite

About The Position

Responsible for answering telephones and provides Seven Oaks Hospital (SOH) receptionist functions by greeting, directing, and assisting internal and external callers, patients, families and visitors. Makes decisions following policy as to the best way to route all inquiry calls including patient/general inquiries and emergency codes. Monitors and announces all public address codes, including medical emergency and contingency codes. Contacts physicians and administrative personnel via the use of the public address, internal and external paging systems; maintains daily records; and performs other related duties as assigned.

Requirements

• At least one-year previous experience as a telephone operator required.
• A minimum of one-year direct receptionist experience in a health care setting required.
• Grade 12.
• Keyboarding speed – minimum 40 wpm.
• Working knowledge of windows, email, word-processing and database applications required.
• Computer skills required including Microsoft Office (Word, Excel and Outlook).
• Courteous and respectful when interacting with patients, the general public and other staff.
• Superior command of English (oral and written) and superior interpersonal communication skills required.
• Ability to communicate effectively using the overhead, internal and external paging systems.
• Excellent customer service (communication) and telephone skills (including diction and telephone manner).
• Ability to adapt readily to emergency situations and to work independently with minimal supervision throughout multiple shifts is required.
• Flexibility and independence in assessing situations and making effective decisions.
• Current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check.

Nice To Haves

• Medical Terminology preferred.

Responsibilities

• Answering telephones and providing Seven Oaks Hospital (SOH) receptionist functions by greeting, directing, and assisting internal and external callers, patients, families and visitors.
• Making decisions following policy as to the best way to route all inquiry calls including patient/general inquiries and emergency codes.
• Monitoring and announcing all public address codes, including medical emergency and contingency codes.
• Contacting physicians and administrative personnel via the use of the public address, internal and external paging systems.
• Maintaining daily records.
• Performing other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED