Telephone Operator

The Greenbrier Hotel • White Sulphur Springs, WV

78d • Onsite

About The Position

The Telephone Operator is responsible for handling incoming and in-house calls, including emergency and doctor calls, as well as maintenance calls. This role involves managing phone restrictions, providing wake-up calls, taking and entering text messages into the computer, and learning extension numbers and employee locations. The position requires excellent communication and customer service skills, along with basic typing and computer proficiency. The operator must be able to work independently and be flexible and willing to learn.

Requirements

• Excellent communication skills with focus on proper grammar, listening comprehension and clear diction
• Customer service skills
• Good Telephone Etiquette
• Some typing and computer skills
• Ability to learn and utilize AS400 for information retrieval and data entry
• Must be able to work independently
• Must be flexible and willing to learn
• Must be friendly, polite, and have a good attitude
• Consistent demonstration of the Ten Essential Attributes

Nice To Haves

• Experience handling multiple phone lines helpful

Responsibilities

• Answering In-Coming and In-House calls
• Taking and handling emergency and doctor calls
• Taking and directing maintenance calls
• Placing restrictions on and off of phones, such as Do Not Disturb
• Taking and giving wake-up calls
• Taking Text Messages and typing in computer
• Able to learn all extension numbers and (1800) employees (where they work)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED