Limited Casual Telephone Operator

UPMC•Greenville, PA

18h•Onsite

About The Position

UPMC Horizon-Greenville is seeking a limited casual Telephone Operator to support their facility. This role requires exceptional customer service, experience directing calls, and ideally, knowledge of medical terminology. The schedule includes all shifts, including midnights, and requires flexibility to work any and all shifts, including weekends and holidays on a rotating schedule. There is no on-call or travel required for this position.

Requirements

High school graduate or equivalent required.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience required.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Act 34

Nice To Haves

Knowledge of medical terminology is a plus!

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.