Telephone Operator, Full Time Day

Saint Luke's Physician Group • Kansas City, MO

2d • Onsite

About The Position

Saint Luke’s Hospital in Kansas City is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. Shift Details: Full Time Day. We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is essential. This position will require you to work autonomously as well as with a team.

Requirements

• Exceptional interpersonal skills
• Empathy for those in crisis
• Strong critical thinking skills
• Ability to handle multiple tasks at once
• Ability to prioritize work
• Ability to manage interruptions easily
• Strong customer service skills
• Willingness to work
• Adaptability
• Eagerness to learn
• Ability to work autonomously as well as with a team
• 2 years of applicable experience

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when needed
• Assists with mentoring and training of new employees

Benefits

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed