Telephone Operator, Part Time, Day Shift

Adventist Health•Portland, OR

23h•Onsite

About The Position

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.

Requirements

High School Education/GED or equivalent
Customer service call center experience

Nice To Haves

Associate’s/Technical Degree or equivalent combination of education/related experience

Responsibilities

Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Answers, evaluates, and directs all calls efficiently.
Responds with patience and positive attitude to the caller's request.
Provides answering service coverage for identified departments and in accordance with established procedures.
Operates paging system in accordance with established procedures.
Acts as a dispatcher between hospital personnel and security when the security office is closed.
Handles emergency calls in accordance with established procedures.
Monitors calls to ensure they have been properly followed through.
Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
Verifies and updates on-call lists.
Assists with admitting patients as needed.
Ensures patient information is maintained, current and correct.
Sorts and distributes mail as needed.
Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
Performs other job-related duties as assigned.