Telephone Operator-PBX-Part Time Weekend Nights-Temecula Valley Hospital

UHS•Temecula, CA

4d•Onsite

About The Position

The Telephone Operator is responsible for receiving incoming phone calls and answering them in a positive and courteous manner. Responsibilities include accurately transferring offsite and in-hour calls, effectively using a pager for in-house, offsite, and overhead paging; announcing all hospital codes, updating PBX directories, and assisting in registration when needed. The Telephone Operator must demonstrate the knowledge and skills necessary to provide excellent customer service to patients, the public, and hospital staff that may need assistance with connecting to a specific department or person via telephone. The Operator must be able to work in a fast paced environment while working multiple telephone-lines and handling a heavy volume of calls per shift that may come with many interruptions.

Requirements

One year PBX or receptionist experience, in a hospital or medical setting preferred.
Good telephone, public relations, and communication skills.
Ability to communicate effectively, both verbally and non-verbally.
Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public, and hospital staff at all times.
Maintains and respects confidentiality of patients and facility.
Ability to work in an organized and independent manner.
Knowledge of a keyboard with typing speed of 35-40 words per minute.

Nice To Haves

PBX or receptionist experience in a hospital or medical setting

Responsibilities

Receiving incoming phone calls and answering them in a positive and courteous manner.
Accurately transferring offsite and in-hour calls.
Effectively using a pager for in-house, offsite, and overhead paging.
Announcing all hospital codes.
Updating PBX directories.
Assisting in registration when needed.
Providing excellent customer service to patients, the public, and hospital staff.
Working in a fast-paced environment while working multiple telephone-lines.
Handling a heavy volume of calls per shift that may come with many interruptions.