Telephone Operator (Casual-Weekend Only)
UPMC•Harrisburg, PA
•Onsite
About The Position
UPMC is hiring a Telephone Operator (Casual-Weekend Only) to support the office in Harrisburg. This call center receives a high volume of emergency calls daily. The ideal candidate will be able to work in a high-stress environment, remaining calm and professional while maintaining a positive attitude. The ability to multitask while answering phones is essential. The schedule is every other weekend between 10:30 PM and 7:00 AM.
Requirements
- High school graduate or equivalent.
- 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
- Must be able to work all shifts, 7 days a week.
- Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
- Act 34
Nice To Haves
- Ability to work in a high stress environment.
- Ability to multitask while answering phones.
Responsibilities
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested.
- Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Benefits
- Equal Opportunity Employer/Disability/Veteran
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
