Telephone Operator - UPMC East
About The Position
UPMC East is currently hiring a fulltime Telephone Operator to join our team! Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved! UPMC East is currently seeking an organized and detailed-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to mainly work a morning, afternoon, or evening shift with occasional night shift responsibility – following orientation, employees may choose to work either 8 or 10 hour shifts. This position will also have rotating weekend/holiday requirements. UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint. Candidates will be placed into the appropriate job title/salary grade based on experience and education. Apply today to see where your career can go!
Requirements
- High school graduate or equivalent.
- 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
- Must be able to work all shifts, 7 days a week.
- Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
- Act 34
Responsibilities
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Benefits
- competitive benefits package
- opportunity to continue to grow professionally from both a technical and managerial standpoint
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
