Telephone Operator - UPMC East

UPMC•Monroeville, PA

9h•Onsite

About The Position

UPMC East is currently hiring a fulltime Telephone Operator to join our team! Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved! UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work various shifts - including day, evening and overnight. This position will also have rotating weekend/holiday requirements. UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint. Candidates will be placed into the appropriate job title/salary grade based on experience and education. Apply today to see where your career can go! Purpose: Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Requirements

High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Act 34

Responsibilities

May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.) and transfer call.
Provide status report on any page in progress to the individual requesting the page.