Part Time Telephone Operator

The Claremont Colleges Services • Claremont, CA

9d • Hybrid

About The Position

This part time customer-facing position plays an active role in answering the main phone line for The Claremont Colleges. An ideal candidate demonstrates perseverance, tact and empathy while addressing customer requests. They proactively seek solutions using critical thinking and an analytical approach and can resolve issues with creativity and flexibility. They maintain their composure in unexpected and high-pressure situations with thoughtfulness and patience. They can work autonomously and as a team player.

Requirements

• High school diploma or equivalent
• Experience providing excellent customer service.
• One (1) or more years of experience working in a customer service environment
• Experience answering and redirecting phone calls.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to maintain a high level of professionalism with clients and establish a positive rapport with every caller.
• Knowledge of Microsoft Office Suite (Word, Excel, etc.)
• Ability to use strong analytical and problem-solving skills.
• Ability to organize and prioritize in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills in English.

Nice To Haves

• Proficiency in understanding and speaking Spanish is preferred.

Responsibilities

• Answers all incoming calls in a timely manner.
• Assists callers by answering questions and connecting them to relevant resources within the Colleges.
• References in real time a variety of campus resources to assist callers such as, but not limited to, campus websites, maps, directories, or calendars.
• Upon request, maintains a data log of all incoming calls and make appropriate changes in campus directories as necessary.
• Willing to work rotating shifts with appropriate notice, which may include days, nights, weekends, and holidays.
• Candidates may occasionally be required to cover shifts on short notice in the event of unforeseen circumstances.
• Effectively communicates and collaborates in a high-performance team environment.
• Perform other related duties as assigned.

Benefits

• 10% retirement contributions after one year (no matching required)
• Tuition Remission and Professional Development funds
• Access to fitness facilities
• Generous time off including 11 paid holidays, up to 22 vacation days and 12 sick days per year, and a paid Winter Closure.
• Medical, Dental, Vision

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED