FT Telephone Operator - Hospital Hill (Varied Shifts)

University Health

44d•Onsite

About The Position

Hospital Telephone Communications Operators (Operators) work independently to coordinate and transmit high-level communication services support for all aspects of Truman Medical Center’s (TMC) operations. As the primary contact person for TMC, Operators demonstrate premier customer service work.

Requirements

High school diploma or equivalent
Twelve months experience as a Telephone Communications Operator or equivalent.
Six months of additional qualifying experience may substitute for required education.
At least one year of experience in a direct customer service position.
Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names.
Well-modulated, clear, unaffected speech and hearing.
Service excellence skills, including independent problem-solving and efficient multi-tasking.
Ability to work a flexible schedule, including scheduled hours, days off and additional hours if needed to ensure 24/7 delivery of communication services.
Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift.
Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required.
Ability to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests’ needs.
Advanced Computer skills required. These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, and competent keyboard abilities.
Good vision, hearing and public relations skills.

Responsibilities

Coordinate and transmit high-level communication services support for all aspects of Truman Medical Center’s (TMC) operations.
Serve as the primary contact person for TMC.
Demonstrate premier customer service work.
Answer a high volume of calls.
Communicate in a clear, concise, and calm manner.
Easily reach alarms on a wall.
Quickly reach and answer emergency phones.
Move quickly in narrow spaces.
Memorize, follow detailed written procedures and verbal instructions.
Process and retain new information.
Adapt to new processes.