About The Position

Manatee Memorial Hospital® in Bradenton, Florida, has served the citizens of Manatee, Sarasota and surrounding counties for over 70 years and has earned The Joint Commission’s Gold Seal of Approval. The 295-bed hospital with over 800 physicians, residents and allied health professionals, offers advanced healthcare services in a caring and compassionate environment. Services include cardiac care and cardiovascular medicine, emergency care for all ages, surgery services — including robotic-assisted surgery with the da Vinci® Surgical System, a weight–loss program, orthopedic services, outpatient and inpatient radiology and rehabilitation, respiratory care, sleep, oncology, wound care and women’s and children’s services. Manatee Memorial Hospital offers a Level II Neonatal Intensive Care Unit for babies with special needs and has the only Pediatric Center hospital-based outpatient multidisciplinary pediatric therapy center in Manatee County. The Telephone Operator / PBX Operator serves as a primary point of contact for Manatee Memorial Hospital by professionally managing incoming and outgoing telephone communications. This role is responsible for operating the hospital’s telephone and paging systems, routing calls accurately and efficiently, and supporting communication needs during routine operations and emergency situations. The Telephone Operator plays a critical role in patient experience, safety, and hospital operations by ensuring timely, courteous, and accurate communication across departments, providers, patients, and the public. Demonstrates Service Excellence at all times. Other duties as assigned MMH offers comprehensive benefits such as: Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Tuition savings to continue your nursing education with Chamberlain University Career development opportunities within UHS and its 300+ Subsidiaries! Pet Insurance · More information is available on our Benefits Guest Website: benefits.uhsguest.com About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

  • High School Diploma/GED required
  • Previous experience in a telecommunications role or customer service, preferably in a healthcare setting.

Responsibilities

  • professionally managing incoming and outgoing telephone communications
  • operating the hospital’s telephone and paging systems
  • routing calls accurately and efficiently
  • supporting communication needs during routine operations and emergency situations
  • ensuring timely, courteous, and accurate communication across departments, providers, patients, and the public
  • Demonstrates Service Excellence at all times
  • Other duties as assigned

Benefits

  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Tuition savings to continue your nursing education with Chamberlain University
  • Career development opportunities within UHS and its 300+ Subsidiaries!
  • Pet Insurance
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