Telephone Intake Rep

Temple University Health System • Philadelphia, PA

8d

About The Position

The Clinical Genetics Intake Coordinator I/II will demonstrate an advanced level of proficiency with appointment scheduling and insurance verification processes with ability to independently troubleshoot and resolve complex customer service issues should they arise. This individual will act as a resource for our multidisciplinary team with ability to collaborate with clinical staff, colleagues, and/or referring providers to ensure referral needs are met in a timely and efficient manner. Other responsibilities include, but are not limited to, complete and accurate entry of patient data into our research database as well as into EPIC EMR/scheduling system, insurance verification, excellence in both patient and provide communication, and mentorship of junior intake staff.

Requirements

• High School Diploma or Equivalent Required
• 1-5 years experience as an Intake Coordinator Required
• 1-5 years administrative experience in the healthcare field Required
• 1-5 years experience with HIPAA and patient privacy practices Required
• 1-5 years experience with appointment scheduling and insurance verification processes Required

Responsibilities

• Act as a resource for our multidisciplinary team.
• Collaborate with clinical staff, colleagues, and/or referring providers to ensure referral needs are met in a timely and efficient manner.
• Complete and accurate entry of patient data into our research database as well as into EPIC EMR/scheduling system.
• Insurance verification.
• Excellence in both patient and provider communication.
• Mentorship of junior intake staff.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED