TELEPHONE SALES REP - REMOTE

FLS CONNECT LLC • Germantown, NY

2d • $11 - $20 • Remote

About The Position

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi). The company values Excellence, Freedom, Respect, Teamwork, Transparency, and Accountability.

Requirements

• Must be at least 18 years of age at the time of employment.
• Must work full-time day shift Monday - Friday.
• Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• The use of identity masking or anonymization technology is strictly prohibited (VPNs not expressly approved by the company, IP spoofing or location masking tools, anonymizers, proxies, or similar services).
• Employees are prohibited from using any tools that alter, disguise, or modify their voice or appearance (voice changers, accent changers, filters, avatars, overlays, visual effects that mask facial features).
• All employees must present themselves authentically during training, video meetings, and phone calls.
• Must pass a background check.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Nice To Haves

• A high school diploma and/or some college education is a plus.

Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Maintain an occupancy ratio of 85%.
• Maintain 95% on-time adherence (start of shift and back from breaks and lunch).
• Maintain 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.
• All calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Benefits

• Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher)
• Base wage of $16 per hour after completing 3 weeks of training
• Bonus potential of earning up to $20 per hour
• Retention bonus of $250 after 4 weeks (based on active status in good standing, and performance: work 80 hours in the pay period and above $20 RPH)
• Retention bonus of $500 after 7 weeks (based on active status in good standing and performance: full-time working at least 64 hours in the pay period)
• Referral bonus program
• Paid time off
• Retirement with matching
• Health with Health Savings Account
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED