Telemonitor Technician- 32 Hours, Evenings, Patient Care Services
About The Position
The Telemonitor Technician provides continuous observation and surveillance of assigned patients. The monitor staff will verbally redirect the patient from engaging in any at risk behaviors by verbal direction using the communication device. If verbal direction is not successful, the monitor staff will call the assigned Ava Sure phone and make the nursing staff aware of the patient behavior. If the patient requires immediate intervention the Stat alarm will be sounded. Monitor staff will be knowledgeable and abide by patient and the HFSC’s confidentiality and related hospital policies. The Telemonitor Technician will be responsible for troubleshooting camera issues and setting up the camera in patient rooms. The Telemonitor will report any camera concerns or down time to the Ava Sure manager or shift manager immediately.
Requirements
- High school graduate or G.E.D.
- General knowledge of the hospital setting.
- Ability to work independently.
- Ability to read, write and understand directions in English.
- Ability to communicate clearly and effectively.
- Basic Computer knowledge.
Nice To Haves
- One-year work experience in a hospital environment.
- Certification (Nurse Assistant / Medical Assistant).
- Direct patient care experience.
Responsibilities
- Provides continuous observation and surveillance of assigned patients.
- Verbally redirects patients from engaging in at-risk behaviors using a communication device.
- Calls the assigned Ava Sure phone and notifies nursing staff if verbal redirection is unsuccessful.
- Sounds the Stat alarm if the patient requires immediate intervention.
- Troubleshoots camera issues and sets up cameras in patient rooms.
- Reports camera concerns or downtime to the Ava Sure manager or shift manager immediately.
- Signs into the Ava Sure monitoring system at the start of the shift, completes the start of shift checklist, and signs out at the end of the shift.
- Provides dedicated attention to observing patients with no outside distractions, including personal cell phone.
- Secures backup when needing to leave the monitoring station.
- Demonstrates understanding and proficiency in the use of the AvaSure software.
- Maintains visual observation at all times.
- Verbally redirects patients over a digital 2-way audio device in the patient room.
- Provides patients with explanations as necessary but does not counsel or provide opinions.
- Immediately calls nursing staff if the patient requires assistance.
- Demonstrates the knowledge and skill necessary to provide appropriate observation to the patient population requiring Tele Sitter monitoring.
- Quickly communicates patient behavioral changes with hospital staff.
- Participates in report with on-coming monitor staff when arriving for shift and upon completion of shift.
- Maintains documentation of all patients on monitor.
- Reviews and shares pertinent information and behaviors.
- Provides floor staff with information in a timely manner when a patient appears to pose a threat to themselves or others.
- Participates in a collaborative identification and reporting of patient safety issues.
- Assures patient environment safety.
- Seeks assistance with removal of any potential safety hazard from the room and reports findings to appropriate staff members.
Benefits
- Employer-subsidized medical and dental
- Vision insurance
- 403(b) retirement savings plan with an employer match of up to 6%
- Paid time off
- Employer-paid life insurance
- Short-term and long-term disability insurance
- Health Savings Account (HSA) with employer contributions
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Voluntary benefits, including pet insurance
- Employee wellness programs with access to onsite fitness and aquatics center
- Employee referral bonus program
- Meaningful employee recognition and appreciation initiatives
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
